Payment Policy

Last updated: September 3, 2026

This Payment Policy explains how payments are taken and processed at Vitadale, what currency we charge in, and how your payment information is protected.

1. Accepted payment methods

We accept the payment methods displayed at checkout and shown in the footer of every page on this website. The methods available to you may vary slightly depending on your device and your location within the United States.

2. Currency

All prices on this website are displayed and charged in United States dollars (USD). We do not charge in any other currency.

3. When payment is taken

Payment is authorised and captured at the time you place your order. Your order is confirmed by email once payment has been successfully processed. If a payment fails or is declined by your issuer, your order will not be processed.

4. Payment security

All transactions on this website are transmitted over an encrypted connection. Payment card details are collected and processed directly by our payment providers, who are responsible for handling that data in line with applicable card industry standards. Vitadale does not store full payment card numbers on our servers and our staff do not have access to them.

5. Taxes

Applicable sales tax is calculated at checkout where required, based on your delivery address. The total shown before you confirm your order is the total you will be charged. There are no hidden fees and no additional charges are applied after checkout.

6. Billing information

You are responsible for providing accurate billing information. If the billing details you enter do not match the records held by your card issuer, the transaction may be declined by your bank as a fraud-prevention measure.

7. Declined payments

If your payment is declined, we recommend checking that your card details and billing address have been entered correctly, and then contacting your bank or card issuer. Vitadale does not receive the reason for a declined transaction.

8. Failed or duplicate charges

Occasionally a bank will place a temporary authorisation hold on funds for an order that did not complete. These holds are released by your bank, usually within a few business days. If a duplicate charge appears on your statement, contact us with your order number and we will investigate.

9. Refunds

Approved refunds are issued to the original payment method used for the purchase. We cannot refund to a different card or account. Refund timing is set out in our Return and Refund Policy.

10. Fraud prevention

We reserve the right to cancel and refund any order where we have reasonable grounds to suspect fraudulent activity, or where verification of the payment method cannot be completed.

11. Contact

For any question about payments or billing, contact us at support@vitadale.com.