Shipping Policy

Last updated: September 3, 2026

This Shipping Policy explains how orders placed with Vitadale are processed, dispatched and delivered. Please read it alongside our Return and Refund Policy and our Terms of Service.

1. Shipping availability

Vitadale ships within the United States only. We do not currently deliver to addresses outside the United States, and we do not ship to freight forwarders.

2. Shipping costs

Shipping is free on all orders placed within the United States. There is no minimum order value and no additional shipping charge is applied at checkout.

3. Order cutoff time

Our daily order cutoff time is 5:00 PM ET. Orders placed before 5:00 PM ET on a business day enter processing the same day. Orders placed after 5:00 PM ET, or on a Saturday, Sunday or public holiday, enter processing on the next business day.

4. Order processing time

Orders are prepared, packed and dispatched within 1 to 3 business days, Monday through Friday, excluding public holidays. During periods of unusually high demand, processing may take slightly longer, and we will notify you by email if that applies to your order.

5. Shipping time in transit

Once your order has been dispatched, estimated delivery takes 3 to 8 business days, Monday through Friday. Transit times are estimates. Actual delivery may vary because of carrier operations, weather, or other circumstances outside our control.

6. Total delivery time

The total estimated time from the moment you place your order to final delivery is 4 to 11 business days. This figure includes both order processing and shipping transit.

7. Order tracking

When your order is dispatched, we send a shipping confirmation email containing your tracking number. Please allow up to 24 hours after receiving that email for the tracking information to become active. You can check the progress of your order at any time.

8. Delivery partners

We work with a range of established carriers, including USPS, UPS and regional logistics providers. The carrier for each order is selected based on the destination address and the size of the parcel.

9. Delayed orders

Occasionally a tracking status will not update for a short period while a parcel moves between carrier facilities. If your tracking has not updated for several days, please allow a short additional window before contacting us. If 14 business days have passed since you placed your order and it has not arrived, contact us and we will open an investigation with the carrier. Where a parcel is confirmed lost, we will send a replacement or issue a full refund at no additional cost to you.

10. Damaged parcels

If your order arrives damaged, contact us within 48 hours of delivery. Please include your order number and clear photographs of the damage to both the product and its packaging. Without photographic evidence we may be unable to process a replacement or refund.

11. Multiple parcels

Larger orders are sometimes shipped in more than one parcel for logistical reasons. If part of your order arrives without the rest, please allow an additional 1 to 3 business days for the remaining parcels. If they do not arrive within that window, contact us.

12. Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Vitadale is not responsible for orders delivered to an incorrectly supplied address. If an order is returned to us because the address was incorrect, the customer is responsible for any re-shipping cost.

13. Changes and cancellations

You may cancel or amend an order within 2 hours of placing it, provided it has not yet entered dispatch. Email us with your order number as soon as possible. Once an order has been dispatched, it cannot be cancelled and the return process applies instead.

14. Contact

For any question about this Shipping Policy, contact our team at support@vitadale.com.